Bank of America Financial Center at 920 South Waukegan Road, Waukegan, Illinois.

I'm 3.5 hrs from home. They won't cash our check. My husban is in having chemo at CTCA he wanted me to cash this check. He can't come out. Hr is an inpatient. We are broke. We do not have any local banks. Or no checking acct. This sucks!!!!

This review is for this branch location only. The staff are usually quite friendly and courteous.

The lines are typically 8-16 customers deep, averaging 15-25 min to speak to a teller. My record is 42 min for a deposit. All drive through lanes were closed in 2015, resulting in all customers coming inside.

The manager greets people as the enter, funneling all customers into the same extremely long line.

I currently have a mortgage through Bank of America. After seeing a personal financial rep, they stated "off the record" that certain types of mortgage accounts are not offered by BoA due to lower profitability for the bank, even though the accounts are publicly advertised. There is also only one mortgage banker who services 6 locations, so hours are extremely limited.